888bets Privacy
Policy

888bets ("we", "us", "our") is committed to protecting the privacy and personal data of every player who uses the 888bets platform. This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you access or use the 888bets website, mobile platform, and all associated services (collectively, the "Platform").

This policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). It also reflects the data governance requirements imposed on licensed gaming operators by the Philippine Amusement and Gaming Corporation (PAGCOR).

By creating an account, logging in, or otherwise using the 888bets Platform, you acknowledge that you have read, understood, and consented to the data practices described in this Privacy Policy. If you do not agree with any part of this policy, you must discontinue use of the Platform immediately.

For the purposes of the Philippine Data Privacy Act of 2012, 888bets acts as the Personal Information Controller (PIC) in respect of all personal data collected through the Platform. This means 888bets determines the purposes and means by which your personal data is processed.

Where 888bets engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, and analytics platforms — those parties act as Personal Information Processors (PIPs) and are contractually bound to process your data only in accordance with 888bets' instructions and this Privacy Policy.

If you have any questions about how your personal data is handled, or wish to exercise any of your rights under the Data Privacy Act, you may contact our designated Data Protection Officer (DPO) at [email protected].

888bets collects only the personal data that is necessary for the purposes described in this policy. The categories of personal data we may collect include:

We do not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance. Where sensitive data is collected (such as government ID numbers), it is handled with the highest level of security and access controls.

888bets collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, pixel tags, and server logs. See Section 08 for more detail on cookies.
• Third-party sources: Identity and fraud-check data received from KYC verification providers, payment processors, and fraud prevention services. 888bets only receives data from third parties where you have authorised that third party to share your information, or where 888bets is legally entitled to receive it.
• Publicly available sources: In limited circumstances, 888bets may verify information against publicly available records, such as PAGCOR exclusion lists or court records, for compliance purposes.

888bets uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your 888bets account, including verifying your identity and age (21+ requirement) and processing your registration.
• Service delivery: To provide access to games, process bets, calculate winnings, and deliver all features of the 888bets Platform.
• Financial transactions: To process deposits and withdrawals via GCash, Maya/PayMaya, bank transfer, and debit card; to maintain accurate financial records; and to comply with anti-money laundering (AML) obligations.
• Regulatory compliance: To fulfil our obligations under PAGCOR licensing conditions, the Philippine Data Privacy Act, the Anti-Money Laundering Act (AMLA), and other applicable Philippine laws and regulations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the Platform.
• Responsible gaming: To monitor gaming behaviour, identify players who may be at risk of problem gambling, and administer self-exclusion and deposit limit requests in accordance with PAGCOR responsible gaming standards.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Marketing communications: To send you promotional offers, bonuses, and news about 888bets — but only where you have given your consent or where we have a legitimate interest in doing so. You may opt out at any time.
• Platform improvement: To analyse usage patterns, conduct research, and improve the features, performance, and user experience of the 888bets Platform.
• Legal proceedings: To establish, exercise, or defend legal claims in connection with the Platform or your account.

Under the Philippine Data Privacy Act of 2012, 888bets processes your personal data on the following legal bases:

• Contractual necessity: Processing is necessary to perform the contract between you and 888bets — i.e., to operate your account and deliver the services you have requested.
• Legal obligation: Processing is required to comply with applicable Philippine laws, including PAGCOR licensing conditions, AMLA obligations, and NPC data governance requirements.
• Legitimate interests: Processing is necessary for 888bets' legitimate interests in operating a secure, fair, and commercially viable gaming platform — provided those interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities — particularly direct marketing communications — 888bets relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

888bets does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, Maya/PayMaya, and partner banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process your financial transactions. These processors are bound by their own privacy policies and applicable Philippine financial regulations.
• KYC and identity verification providers: Third-party services that assist 888bets in verifying your identity, age, and the authenticity of documents submitted during account registration or withdrawal processing.
• Fraud prevention and AML services: Providers that help 888bets detect and prevent fraudulent activity, money laundering, and other prohibited conduct.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies, where disclosure is required by law, court order, or regulatory directive.
• IT and platform service providers: Cloud hosting, data storage, analytics, and cybersecurity providers who process data on 888bets' behalf under strict data processing agreements.
• Professional advisers: Lawyers, auditors, and accountants who require access to your data in connection with the provision of professional services to 888bets, subject to professional confidentiality obligations.

All third-party processors engaged by 888bets are contractually required to implement appropriate technical and organisational security measures and to process personal data only in accordance with 888bets' documented instructions.

888bets uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and gather analytics data. The types of cookies we use include:

• Strictly necessary cookies: Essential for the Platform to function correctly. These include session authentication cookies and security tokens. They cannot be disabled without impairing Platform functionality.
• Performance and analytics cookies: Used to collect anonymised data about how players interact with the Platform — such as pages visited, time spent, and error messages encountered — to help us improve the user experience.
• Functional cookies: Used to remember your preferences, such as language settings and display options, so you do not need to re-enter them on each visit.
• Marketing and targeting cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 888bets Platform. For strictly necessary cookies, no consent is required as they are essential to the operation of the service.

888bets retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following general retention periods apply:

• Account data and KYC documents: Retained for a minimum of five (5) years from the date of account closure, in accordance with PAGCOR licensing requirements and AMLA record-keeping obligations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act and its implementing rules.
• Customer support communications: Retained for three (3) years from the date of the last interaction, for dispute resolution and quality assurance purposes.
• Marketing consent records: Retained for the duration of your account and for two (2) years following account closure, to demonstrate compliance with consent requirements.
• Technical and usage logs: Retained for up to twelve (12) months for security monitoring and fraud detection purposes, after which they are anonymised or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 888bets' data disposal procedures. Where data is anonymised rather than deleted, the resulting anonymised data may be retained indefinitely for statistical and research purposes.

888bets implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 888bets Platform.
• AES-256 encryption for sensitive data stored in our databases, including financial information and identity documents.
• Two-factor authentication (2FA) available for all player accounts to prevent unauthorised access.
• Role-based access controls ensuring that 888bets staff can only access personal data that is necessary for their specific job function.
• Regular security audits and penetration testing conducted by independent cybersecurity professionals.
• Intrusion detection and prevention systems monitoring the Platform 24/7 for suspicious activity.
• Secure data centres with physical access controls, environmental monitoring, and redundant infrastructure.

Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 888bets will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 888bets:

• Right to be informed: You have the right to be informed about how your personal data is collected, used, and processed — which is the primary purpose of this Privacy Policy.
• Right of access: You have the right to request a copy of the personal data that 888bets holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data held by 888bets. You may update basic account information directly through your account settings.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 888bets' legal retention obligations under PAGCOR regulations and AMLA.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to 888bets demonstrating compelling grounds that override your interests.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe that 888bets has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of these rights, please submit a written request to our Data Protection Officer at [email protected]. 888bets will respond to all verified requests within fifteen (15) business days of receipt. We may need to verify your identity before processing your request.

The 888bets Platform is strictly intended for individuals who are 21 years of age or older, in accordance with the minimum legal age for casino-style gambling in the Philippines as prescribed by PAGCOR regulations.

888bets does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the 888bets Platform, please contact us immediately at [email protected].

The 888bets Platform may contain links to third-party websites or services — for example, links to PAGCOR's official website or responsible gaming resources. This Privacy Policy applies solely to the 888bets Platform and does not extend to any third-party websites or services.

888bets is not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit before providing any personal information to them.

888bets reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or PAGCOR regulatory requirements. When material changes are made, we will notify registered players via the email address associated with their account or through a prominent notice on the Platform, at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this policy will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how 888bets protects your personal data. The current version of this policy is always available at https://888bets.one/privacy-policy.

Your continued use of the 888bets Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or complaints about this Privacy Policy or the way 888bets handles your personal data, please contact our Data Protection Officer:

• Email (Privacy): [email protected]
• Email (General Support): [email protected]
• Live Chat: Available 24/7 through the 888bets Platform
• Response Time: Privacy-related requests are handled within 15 business days

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012. Information about filing a complaint with the NPC is available through their official government channels.

For responsible gaming concerns, please visit our Responsible Gaming page or contact the NCMH Crisis Hotline at 1553.